Zscaler Security Engineer

Role: Zscaler Security Engineer

Location: Mountain View CA / San Diego CA / Plano TX (Min 3 days/week) – No flexibility, preferred to look for candidates local to Bay Area / San Diego / Plano (need email confirmation from candidates along with submissions)

Key Responsibilities:

• Zero Trust & Zscaler Engineering
  • Deploy and manage Zscaler ZIA, ZPA, ZDX for large enterprise environments.
  • Design and optimize security policies:
    SSL Inspection, URL Filtering, Sandbox, Access & Timeout Policies, Client Forwarding.
  • Support Zscaler migration and integration with Workspace ONE / MDM platforms.
  • Deploy and manage ZPA App Connectors in data centers and cloud (AWS preferred).
• Endpoint & Zscaler Client Connector (ZCC)
  • Manage ZCC agent profiles, configuration updates, rollout strategy.
  • Maintain SSL Inspection Exemption lists for certificate‑pinned applications.
  • Support development and monitoring of DLP policies.
• Advanced Troubleshooting & Operations
  • Perform L3–L7 troubleshooting using tools such as:
    Wireshark, tcpdump, MTR, Zscaler Analyzer, ZSATunnel & ZSATray logs.
  • Use ZDX and other Zscaler diagnostics to analyze latency and performance issues.
  • Act as Level‑3 escalation for P1/P2 incidents and coordinate with Zscaler TAMs & Support.
  • Manage Zscaler‑related tickets and escalations in ServiceNow.
• Collaboration & Documentation
  • Collaborate with infrastructure, cloud, network, and security teams.
  • Create and maintain SOPs, documentation, and knowledge articles.

Qualifications:

• BS/MS in Computer Science or related area or equivalent relevant experience
• 8+ years of network security / cloud security / Zero Trust
• Strong hands-on expertise with ZIA, ZPA, ZDX, ZCC (mandatory).
• Solid understanding of: TCP/IP, DNS, HTTP/HTTPS, TLS/SSL, Proxy architecture, authentication (SAML/AD), IPSec/GRE
• Proficiency in packet analysis (Wireshark, tcpdump).
• Experience with AWS/GCP (networking fundamentals).
• Strong Analytical, Problem solving, and creative mindset
• Experience with various Software Development Lifecycle Process (Agile Development, SCRUM methodologies. etc.)
• Strong stakeholder communication with leadership and cross-functional teams.
• Excellent communication skills. Communicates clearly, succinctly, and persuasively to all levels of employees, customers, and management
• Ability to work independently and lead problem-solving efforts.
• Excellent troubleshooting and documentation skills.
• Ability to work under pressure and in fast‑paced enterprise environments.

Preferred Certifications

• Zscaler: ZCCP‑IA, ZCCP‑PA, ZCCA
• Security: CEH, CISSP (added advantage)
• Networking: CCNP Security
• AWS Cloud Certifications