Zendesk Solution Architect

We are looking for an experienced Zendesk Solution Architect, Philadelphia, PA - onsite!

Key Responsibilities

✅Role Descriptions: Key ResponsibilitiesTechnical LeadershipConduct detailed audit and assessment of current Zendesk configuration and workflows.Assess readiness of configuration for implementation of Zendesk AI capabilities.Develop insights| recommendations and plans to optimize architecture| performance| utilization and resulting data outputs.Customer Stakeholder EngagementAct as solutions lead to stakeholders| ensuring transparency and alignment on technical recommendations.Clearly communicate findings and strategic insights.Strategic FocusConcentrate on strategy| architecture| and stakeholder engagement.
Desirable Skills:
Keyword:
Skills: Business Analysis