Verint Tool Developer/Admin

Key Responsibilities:

Administrator Verint tools (WFM, QM, PM, Analytics)
Manage user access, system configs, and integrations
Generate reports and insights for operational improvements
Troubleshoot and resolve platform issues
Collaborate with IT, Ops, and CX teams

Qualifications:

6–10 years of Verint administration experience
Understanding of contact center/WFM processes
Basic SQL/data analysis skills
Familiarity with cloud platforms (AWS preferred)
Strong communication and problem-solving skills