Telephony Engineer

Telephony Engineer (NICE CXone)

Locations:

• Pleasanton (Onsite)
• Dallas (Onsite)

Role Overview:
We are hiring a Telephony Engineer with expertise in NICE CXone to support and enhance contact center operations.

Key Skills:

• Hands-on experience with NICE CXone platform
• Strong understanding of telephony systems, IVR, and call routing
• Experience in contact center technologies and integrations
• Troubleshooting and performance optimization
• Knowledge of VoIP, SIP, and telecom infrastructure