Technical Lead

Position:: Technical Lead (VoIP Integration & Infrastructure)
Location: Jersey City, NJ (On‑site / Hybrid)

Required Qualifications
10+ years telecom/VoIP engineering with deep SIP and call routing/interconnect expertise
Strong SBC experience: ability to interpret and troubleshoot SBC/CDR/SIP logs (Ribbon preferred)
Experience integrating telecom platforms with enterprise contact centers (Genesys and/or Amazon Connect)
Experience with external API integrations and multi‑system troubleshooting across networks and vendors
Automation/config‑as‑code mindset (Terraform/Ansible/GitOps) and CI/CD familiarity