Technical Lead

Role Summary
The Technical Lead (Salesforce) provides strategic and hands-on technical leadership for the design, implementation, and evolution of Salesforce solutions, with a strong focus on higher education use cases and Education Cloud. This role balances deep platform.

Core Skills
Salesforce architecture, configuration, development, and customization
Technical leadership and vendor management
Strategic thinking and product-oriented decision support
Integration-aware solution design
Key Responsibilities
Salesforce Platform Architecture & Development
Design, configure, and customize Salesforce solutions using flows, validation rules, and complex automation.
Develop scalable and secure data models, role hierarchies, and permission structures aligned with governance standards.
Guide Salesforce release management, environment strategy, and DevOps practices.
Review and validate vendor-delivered technical designs and code.
Education Cloud & Higher Education Solutions
Lead Salesforce implementations in higher education environments.
Architect solutions using Education Cloud (formerly EDA) for recruitment, admissions, advising, and student services.
Ensure compliance with FERPA, institutional data governance, and privacy requirements.
Technical Leadership & Governance
Lead and mentor Salesforce system administrators, developers, and business analysts.
Establish technical standards, architectural patterns, and best practices.
Perform code reviews, solution validation, and quality assurance activities.
Translate business requirements into technical architecture and implementation direction.
Qualifications
Required
Bachelor’s degree in Information Systems, Computer Science, or a related field (or equivalent experience).
7–10 years of Salesforce experience, including large-scale implementations.
Strong experience with Salesforce configuration, automation, and data architecture.
Experience working with external implementation partners or vendors.
Salesforce certifications demonstrating platform expertise (e.g., Administrator, Platform App Builder, Platform Developer, or Architect track).
Preferred
Experience implementing Salesforce in higher education environments.
Experience with Education Cloud / EDA data models.
Knowledge of enterprise integration patterns (APIs, middleware, event-driven architecture).
Experience with DevOps tools for Salesforce (e.g., CI/CD pipelines, version control).