Technical Delivery Manager

We’re seeking a Technical Program Manager to lead the large-scale integration and multi-vendor rollout of our next-generation, end-to-end restaurant technology platform

Key Responsibilities: - 

Technical Leadership & Architecture:

* Lead technical delivery and interoperability for all POS, kitchen, and dispatch systems.

* Govern API strategy and architecture for 100+ internal and external integrations.

* Drive system validation and documentation from pilot phases through full-scale rollout.

Program Management & Execution:

* Manage the full lifecycle of the restaurant platform from initial discovery through to stable, large-scale rollout.

* Coordinate complex roadmaps and schedules across multiple internal teams and external vendors.

* Maintain rigorous governance through technical syncs and risk reviews to ensure high-quality delivery on time

Vendor & Integration Oversight:

* Partner with vendors to define technical standards, performance benchmarks, and API specifications.

* Prioritize the integration backlog for 100+ interfaces across POS, delivery, and financial systems.

* Lead technical workshops and incident reviews to ensure system security, scalability, and stability.

Collaboration & Leadership:

* Bridge the gap between business goals and technical teams by turning requirements into clear work plans.

* Lead cross-functional alignment between IT, operations, and global vendors for a unified rollout and support strategy.

* Guide and mentor technical teams while providing high-level status updates and key decisions to executive leadership.

Qualifications Required:

* Over 10 years of experience leading massive technical projects and enterprise-level system rollouts.

* Deep expertise in APIs and retail tech, specifically managing 100+ integrations across POS, labor, and inventory platforms.

* Strong technical fluency with the ability to bridge the gap between engineers, vendors, and executive leadership.

Preferred:

* Advanced degree in Computer Science or a related engineering field.

* Relevant certifications in Project Management (PMP) or Agile methodologies (Scrum/SAFe).

* Technical expertise in integration platforms, restaurant tech ecosystems, and data security standards.

Success Indicators:

*Deploy a seamless tech stack across 3,000+ locations with minimal disruption to daily operations.

* Maintain 99.9% API reliability and ensure data stays synced across all systems in real-time.

* Automate manual tasks and fix system errors by building more robust, high-quality integrations.

* Deliver the project on time and on budget, earning high marks from both internal teams and franchise partners.