Technical Business Analyst

Title: Technical Business Analyst

Location: REMOTE

Client : Commonwealth of PA

Skill:

3 Years of Exp. as a Business Analyst or Technical Analyst in a technology-driven environment.

Exp. as a BA, on projects of various size/subject matter within the government/public sector, ideally in at least 3, or more, of the Technical Areas.

Strong understanding of software development lifecycle (SDLC) and agile methodologies.

Proficiency in business analysis tools and techniques.

Experience with data analysis and visualization tools (e.g., SQL, Excel, Figma).

Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, & PowerPoint, plus proficient in Microsoft ADO Testing

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field

Familiarity with project management tools (e.g., MS Project).

Technical Areas Within Scope Of This Position:

1) Reporting - All aspects related to tolling and non-tolling reporting or any / all system and customer and related functions for internal and external users of the system.

2) Transaction Processing - All aspects related to PTC customers traveling on PTC roadways, PTC customers traveling on other agency roadways, and other agency customer traveling on PTC roadways and assessing the correct fees for each. Non-tolling activities (permits, disabled vehicles, etc.) are also included.

3) Billing & Invoicing - All aspects related to the correct fiscal accounting of all transactions processed.

4) Collections & Toll Enforcement - All aspects related to customers not properly addressing billing and invoicing responsibilities.

5) Financial Posting & Reconciliation - All aspects related to ensuring the accounting of all billing and invoicing and all fiscal related matters is properly addressed.

6) Payments - All aspects related to defining and ultimately working to support the development of all payment solution options available to the customers to make payments via any / all of channels.

7) Customer Relationship Management (CRM) - UBOS utilized a Microsoft Customer Engagement based CRM, including customer portal. UBOS customer service agents use the CRM to engage with customers while customers can use other channels, portal, mobile app, chatbot, IVR, etc. to self-service.