Technical Business Analyst

Job Title: Technical Business Analyst
Experience : 12+ 
Location: Chicago, IL (Onsite – Willis Tower)
Work Model: 100% Onsite
Duration: Long term
Job Summary
We are looking for a Technical Business Analyst to support the United Airlines development team. The ideal candidate will be responsible for gathering business requirements and translating them into detailed technical specifications for development teams. This role requires strong analytical, documentation, and communication skills, along with the ability to work in a fast-paced Agile environment.

Key Responsibilities
Convert high-level business requirements into detailed technical requirements
Work closely with developers and architects to document message flows and system interactions
Document business rules, workflows, and process flows
Collaborate with Enterprise QA (EQA) teams to define testing requirements
Assist development and QA teams in resolving blockers
Maintain a catalog of customer notifications, including triggers, timelines, and business rules
Ensure requirements are properly tracked in Azure DevOps Boards
Partner with cross-functional stakeholders and business units
Provide regular status updates to leadership
Analyze system performance and support troubleshooting efforts
Required Skills & Qualifications
Bachelor’s degree or equivalent work experience
Proven experience as a Technical Business Analyst
Strong experience in requirements gathering and technical documentation (BRD/FRD)
Experience with process flow documentation (Visio or similar tools)
Knowledge of data flows, event-driven systems, and integrations
Hands-on experience with Azure DevOps (ADO) Boards
Strong communication and stakeholder management skills
Ability to work in a fast-paced Agile/Scrum environment
Preferred Skills
Experience with TIBCO or event-driven architecture
Experience in airline/aviation domain
Exposure to API integrations and messaging systems
Work Environment
Onsite at Chicago, IL (Willis Tower)
Collaborative Agile team environment