Sr Servicenow Led Developer

Sr ServiceNow Led Developer ITSM ITOM ITAM   -12 years

 Location: Libertyville, IL-  Day one Onsite 

 ONLY GC/ USC / GC EAD

Job Description:

Chicago, IL: Day one onsite

Hands-on expert with ITSM, ITOM, ITAM  

ITSM 

• Gather infrastructure requirements (Network, Server, Cloud, Storage); configure Incident, Problem, Change, and Request Management 

• Design and configure service catalog items for infrastructure services 

• Configure workflows, approvals, assignment rules, SLAs/OLAs, and escalation mechanisms 

• Integrate ServiceNow with monitoring, alerting, and external ticketing tools 

• Configure, manage, and optimize Change and Problem Management processes in ServiceNow for IT infrastructure, ensuring alignment with ITIL best practices. 

• Monitor, analyze, and report on change requests and problem records, facilitating root cause analysis, approvals, and process improvements. 

• Configure and maintain infrastructure knowledge articles and runbooks 

• Create operational and SLA compliance reports and dashboards 

• Support UAT, go-live, hyper care, and stabilization activities  

ITOM 

• Implement and manage Discovery for on-prem and cloud infrastructure 

• Configure CMDB classes, relationships, and data models aligned to infrastructure 

• Perform CMDB health checks (completeness, correctness, compliance) 

• Configure event ingestion, alert correlation, and noise reduction 

• Enable service maps for critical infrastructure and business services 

• Integrate monitoring tools for event and performance visibility 

• Build ITOM dashboards and operational performance reports 

ITAM 

• Configure Hardware and Software Asset Management modules 

• Define and automate asset lifecycle workflows (procure to retire) 

• Support asset imports, normalization, and data quality 

• Align assets with CIs and ensure reconciliation accuracy 

• Implement license compliance, usage tracking, and optimization 

• Configure audit, reconciliation, and governance processes 

• Generate asset, license, and compliance reports