Sr Product Owner - Salesforce

Title: Sr Product Owner - Salesforce
Location: Frisco, TX (Hybrid position, with the flexibility to work onsite 3-4 days a week.)

Need Ex T Mobile candidates
C2C/W2

We are seeking a Technical Product Owner with deep expertise in Salesforce Service Cloud to drive the vision, roadmap, and delivery of customer service and care solutions. This role partners closely with business stakeholders, architects, and engineering teams to translate complex service requirements into scalable Salesforce solutions that improve agent efficiency and customer experience.
The ideal candidate brings a strong blend of Salesforce technical depth, Agile product ownership, and hands-on experience with Service Cloud capabilities in a large, integrated enterprise environment.
Key Responsibilities
Product Ownership & Delivery
Own and manage the Salesforce Service Cloud product backlog, ensuring alignment with business priorities and customer experience goals
Lead backlog grooming, sprint planning, reviews, and retrospectives for Agile delivery teams
Translate business needs into clear epics, user stories, and acceptance criteria, with a strong focus on service workflows
Serve as the voice of the customer and care agents, incorporating feedback into ongoing enhancements
Salesforce Service Cloud Leadership
Drive design and optimization of Service Cloud features, including:
Case Management
Omni‑Channel & Routing
Knowledge Management
CTI / Telephony integrations
Service Console & Agent Workspace
Partner with architects and developers on solution design, integrations, and scalability
Ensure solutions follow Salesforce best practices for performance, security, and maintainability
Cross‑Functional Collaboration
Collaborate with People Solutions, Operations, Engineering, QA, and Business Leadership to align delivery with strategic goals
Manage cross‑team dependencies across middleware, billing, provisioning, and downstream systems
Act as a product ambassador, communicating roadmap, releases, and changes to stakeholders
Required Qualifications
5+ years of experience as a Product Owner or Technical Product Owner on Salesforce platforms
Deep hands‑on knowledge of Salesforce Service Cloud in a production enterprise environment
Strong understanding of Agile / Scrum methodologies
Ability to work closely with technical teams on integrations, APIs, and complex workflows
Excellent stakeholder communication and prioritization skills
Preferred Qualifications
Experience in Telecom, Media
Exposure to Experience Cloud, portals, or self‑service solutions
Salesforce certifications such as:
Salesforce Certified Administrator
Salesforce Certified Service Cloud Consultant