Solutions SME Architect Workforce Management (Salesforce Fsl)

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Position Title
Solutions SME Architect – Workforce Management (Salesforce FSL)
Experience Level
7+ years
Location
Remote (with travel after 17 weeks)locations may include Tampa, Rochester, St. Louis, or other sites
Duration
Long term contract
Openings
1

Responsibilities
Serve as a Subject Matter Expert (SME) for Workforce Management (WFM) within Salesforce Field Service Lightning (FSL)
Provide solution‑level guidance for WFM use cases, including:
Technician scheduling and availability
Field technician presence requirements
Workforce optimization scenarios
Translate real‑world operational use cases into correct technical solutions and terminology
Advise on best‑practice WFM solutions based on business constraints
Support one of the most critical projects of the year
Collaborate with technical architects, integration teams, and business stakeholders
Support and guide large‑scale FSL implementations supporting thousands of technicians
FSL integrated with:
Mobile applications
Technician scheduling and dispatch
Agent-facing systems
Billing (work orders created and integrated)


Required Qualifications
7+ years of experience in Salesforce Field Service Lightning (FSL)
Strong hands‑on knowledge of Workforce Management (WFM) concepts
Demonstrated experience working on large FSL/WFM implementations
Ability to clearly articulate:
Use‑case driven solutions
Correct WFM terminology
Practical application of workforce management features
Experience working in large enterprise or telecom‑scale environments
Strong problem‑solving and communication skills

Preferred Qualifications
Experience supporting large technician workforces (2,000+ technicians)
Prior experience at Cox or similar organizations
Exposure to MuleSoft integrations is a plus

Engagement Details
Work Arrangement: Remote with extensive travel
Travel: After 17 weeks