Servicenow Technical Lead

Title: ServiceNow Technical Lead

Location: Columbus, Ohio Metropolitan Area
Duration: 6+ months Contract
Mode of interview- Skype 
Visa: US Citizen, GC Holders

Note: Need local consultant who can go onsite

About the job
 

Role Overview: We are seeking a senior-level ServiceNow Engagement Lead to oversee the delivery of complex enterprise solutions for a large-scale public sector project. This individual will serve as the primary bridge between technical delivery teams and senior stakeholders, ensuring that platform implementations align with organizational goals within a highly regulated FedRAMP environment.

The ideal candidate will have deep ServiceNow expertise and a proven track record of leading multi-workstream digital transformations (ITSM, ITOM, HRSD, etc.) from inception through value realization.

Key Responsibilities:

· Strategic Delivery: Lead the end-to-end delivery of ServiceNow engagements, managing scope, schedule, budget, and governance for parallel workstreams.

· Stakeholder Management: Act as the primary point of contact for project leadership, facilitating workshops, steering committee meetings, and regular status reporting.

· Compliance & Governance: Ensure all platform configurations and architectural decisions adhere to FedRAMP security standards and public sector regulatory requirements.

· Methodology Leadership: Apply NowCreate or similar Agile/Scrum methodologies to drive successful outcomes, managing sprint planning, backlogs, and RIDAC (Risks, Issues, Decisions, Action Items, and Changes) logs.

· Cross-Functional Orchestration: Coordinate between Business Analysts, Developers, and Architects to translate complex business requirements into scalable technical solutions.

· Quality Assurance: Oversee User Acceptance Testing (UAT) and Organizational Change Management (OCM) activities to ensure high adoption rates and client satisfaction.

Required Qualifications:

· Experience: 8+ years of progressive experience in professional services or IT consulting, with at least 5 years specifically dedicated to leading ServiceNow implementations.

· Technical Depth: Extensive knowledge of the ServiceNow platform across multiple product lines (e.g., ITSM, ITOM, CSM, or SPM).

· Citizenship: Must be a US Citizen or Green Card holder.

· Education: Bachelor’s degree in computer science, Information Technology, Business, or a related field.

Preferred Qualifications:

· Public Sector Knowledge: Demonstrated experience working with state or local government entities, specifically within a FedRAMP or similarly secured cloud environment.

Certifications (Highly Preferred):

· ServiceNow Certified System Administrator (CSA)

· ServiceNow Certified Implementation Specialist (CIS) in one or more modules

· Project Management Professional (PMP) or PRINCE2

· Certified Scrum Master (CSM)

· ITIL v4 Foundations or higher

Critical Success Factors:

· Ability to work onsite in Columbus, OH, full-time.

· Exceptional communication and negotiation skills, with the ability to manage expectations in a sensitive, high-stakes environment.

· A "hands-on" leadership style with the ability to troubleshoot delivery roadblocks and mentor junior team members.

Requirements added by the job poster

* 8+ years of work experience with ServiceNow

* Commute to this job’s location

* Valid driver’s license

* Authorized to work in the United States

* No need for visa sponsorship