Servicenow Project Manager

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Openings on ServiceNow Project Manager - Brooklyn NY Hybrid

Job Summary

We are seeking an experienced Project Manager with strong ServiceNow delivery experience to lead and manage enterprise ServiceNow initiatives. The ideal candidate will have a proven track record of managing end-to-end ServiceNow implementations and enhancements across multiple modules, coordinating cross-functional teams, and ensuring projects are delivered on time, within scope, and within budget.

This role requires hands-on experience managing ServiceNow programs involving Core Platform, Workplace Service Delivery, Enterprise Asset Management, Field Service Management, Source-to-Pay Operations, and GRC, along with excellent stakeholder management and governance skills.

Key Responsibilities

•     Manage end-to-end ServiceNow projects, from initiation and planning through execution, go-live, and post-implementation support.

•     Own project governance including scope, schedule, budget, risks, issues, dependencies, and change control.

•     Lead cross-functional teams including ServiceNow developers, architects, testers, business analysts, and vendors.

•     Manage and coordinate implementations across ServiceNow modules:

o     ServiceNow Core Platform

o     Workplace Service Delivery (WSD)

o     Enterprise Asset Management (EAM)

o     Field Service Management (FSM)

o     Source-to-Pay Operations

o     Governance, Risk, and Compliance (GRC)

•     Partner closely with business stakeholders to align project outcomes with business objectives.

•     Facilitate project ceremonies including kickoffs, status meetings, sprint planning, retrospectives, and steering committee updates.

•     Track and report project progress, milestones, risks, and financials to leadership.

•     Ensure adherence to ServiceNow best practices, SDLC methodologies, and organizational governance standards.

•     Manage vendors, system integrators, and third-party dependencies.

•     Support UAT planning, go-live readiness, cutover activities, and post-production stabilization.

•     Drive continuous improvement and lessons learned across ServiceNow programs.

Required Qualifications

•     Bachelor’s degree in information systems, Business, Engineering, or a related field (or equivalent experience).

•     8+ years of project management experience, with 3–5+ years managing ServiceNow projects.

•     Hands-on experience managing ServiceNow implementations across multiple modules, including Core, WSD, EAM, FSM, Source-to-Pay, and GRC.

•     Strong understanding of ServiceNow delivery lifecycle, platform capabilities, and implementation approaches.

•     Experience managing projects in Agile/Scrum, Hybrid, or Waterfall delivery models.

•     Proven ability to manage complex enterprise programs with multiple workstreams.

•     Excellent communication, presentation, and stakeholder management skills.

•     Strong risk management and problem-solving capabilities.

Preferred / Nice-to-Have Qualifications

•     Project management certifications such as PMP, PRINCE2, or SAFe Agilist.

•     ServiceNow certifications (CSA, CIS, or module-specific certifications).

•     Prior experience in regulated industries (financial services, healthcare, public sector).

•     Familiarity with ServiceNow integrations, data migration, and release management concept