Servicenow Lead

🔹 Key Responsibilities
• Lead ServiceNow platform governance, architecture, and best practices
• Manage core modules: ITSM, ITOM (Discovery, Service Mapping), and CMDB
• Ensure CMDB accuracy aligned with CSDM standards
• Lead enterprise rollout of AI governance using AI Control Tower (AICT)
• Implement and optimize Now Assist / GenAI use cases
• Design integrations using IntegrationHub and REST/SOAP APIs
• Automate workflows using Flow Designer
• Provide technical leadership, code reviews, and mentorship

🔹 Required Skills
• 8+ years of hands-on ServiceNow experience
• Strong expertise in ITSM, ITOM, CMDB, and CSDM
• JavaScript, Glide API, Flow Designer
• IntegrationHub and external system integrations
• Experience with Predictive Intelligence or Virtual Agent
• Understanding of AI governance, risk, and compliance

⭐ Nice to Have
• Experience with AI Control Tower (AICT)
• Experience implementing Now Assist / GenAI
• Exposure to AI compliance frameworks (EU AI Act, NIST RMF)
• ServiceNow Certifications: CSA, CAD, CIS (ITSM / ITOM / CMDB)