Servicenow Itsm Testing Specialist

• Collaborate with developers, business analysts, and stakeholders to validate system functionality
• Ensure ITSM solutions meet business requirements and quality standards
• Support ServiceNow upgrades, patches, and configuration changes through testing
• Provide testing reports and status updates to management
• Contribute to continuous improvement of testing processes

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 3+ years of experience in ServiceNow ITSM testing or QA
• Strong understanding of ITSM processes (Incident, Problem, Change, Service Catalog, CMDB)
• Experience with ServiceNow platform configuration and modules
• Proficiency in writing test cases, executing test scripts, and defect management
• Familiarity with testing tools (e.g., HP ALM, Jira, TestRail)
• Strong analytical, problem-solving, and communication skills

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD)
• Experience with automation testing tools
• Knowledge of Agile/Scrum methodologies
• Familiarity with integration testing (REST/SOAP APIs)
• Exposure to ITIL frameworks and practices