Servicenow Developer
Job Description
Roles and Responsibilities:
As an ITOM Technical Architect focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Solutions utilizing the ServiceNow ITOM applications.
- The ITOM Technical Architect is comfortable in scripting and coding ITOM solutions, namely Event, Discovery, CMDB
- Knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, including the following: Event Management, Discovery, CMDB, Integrations and Cloud Management.
- The ITOM Technical Architect works on a project team, reporting to the Project Manager and Program Manager
- Code and Test Scripts and Configuration for ServiceNow Discovery
- Installs and configures ServiceNow MID Servers in customer environments
- Code and Develop customized Patterns, Probes and Sensors for Discovery.
- Deliver technical workshops on ITOM: Event, Discovery, CMDB, Service Mapping etc.
- Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
- Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies
- Construct manual business service maps with relationships and dependencies
- Ability to write Orchestration workflows- Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs all scripted aspects of the ServiceNow system-
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