Servicenow Cmdb

Key Responsibilities
- Assist the ITOM Architect in facilitating CMDB and process assessment workshops.
- Take comprehensive notes, analyze discussions, and translate business requirements into clear and complete Functional Requirements Documents.
- Create user stories, acceptance criteria, and process documentation for the implementation phase.
- Draft test cases, perform functional testing, and support end‑to‑end validation of CMDB and ITOM‑related stories.
- Support User Acceptance Testing (UAT) through preparation, coordination, and issue triage.
- Conduct process walkthroughs and support user training sessions for CMDB, Asset, and ITSM‑related processes.
- Ensure alignment of CMDB design and data models with ServiceNow CSDM standards and configuration management best practices
- Collaborate with technical developers, process owners, and project stakeholders.
- Maintain process documentation, functional specifications, and configuration workbooks.

Required Skills & Experience
- Strong functional knowledge of ServiceNow CMDB, CSDM, Asset Management, and ITSM processes.
- Understanding of CMDB dependencies and touchpoints across Incident, Change, Problem, Discovery, and Service Mapping.
- Experience participating in or conducting process discussions and stakeholder workshops.
- Ability to convert business requirements into detailed functional specifications.
- Experience writing stories, test cases, and functional process documentation.
- Familiarity with ServiceNow Service Mapping from a functional perspective.
- Excellent written and verbal communication skills, with the ability to document detailed requirements.

Education & Certifications
- ITIL v4 Foundation certification (required).
- ServiceNow Certified System Administrator (CSA) (required).
- Additional ServiceNow certifications related to CMDB, ITSM, or ITOM are an asset.

Additional Requirements
- Strong analytical and problem‑solving abilities.
- Ability to work closely with cross‑functional teams.
- Strong organizational skills with the ability to manage documentation across phases.
- Customer‑facing communication skills with ability to lead process walkthroughs.