Servicenow AGILE Product Owner

Job Description:

• Job Posting: ServiceNow Agile Product Owner Role overview.
• We are seeking a ServiceNow IRM Agile Product Owner to lead the vision, roadmap, and delivery of ServiceNow capabilities that improve employee and customer experiences.
• You will partner with stakeholders, architects, and delivery teams to translate business needs into well-defined user stories, prioritize the backlog, and ensure value is delivered iteratively using Agile best practices. 

Key responsibilities:

• Own the product vision, strategy, and prioritized backlog for ServiceNow Integrated Risk Management based on organizational needs.
• Lead discovery with stakeholders to define outcomes, success measures, and MVP scope.
• Provide administration support for the ServiceNow Integrated Risk Management platform in an on-premises environment.
• Support the implementation efforts of the ServiceNow IRM platform in conjunction with implementation partners.
• Write clear epics, features, and user stories with acceptance criteria refine the backlog to keep work “ready” for delivery.
• Prioritize using business value, risk, dependencies, and capacity; manage tradeoffs and communicate decisions.
• Partner with Scrum Master and delivery team to support sprint planning, daily execution, sprint reviews, and retrospectives.
• Coordinate cross-team dependencies (platform, security, data, integrations, release management) to enable smooth delivery.
• Validate delivered functionality against acceptance criteria support UAT planning and business readiness.
• Monitor product health and adoption using KPIs (e.g., cycle time, SLA attainment, deflection, CSAT/NPS, platform performance).
• Ensure solutions align with platform standards, governance, and ServiceNow best practices.
• Maintain documentation such as roadmaps, release notes, and stakeholder communications.
• Required qualifications 3+ years of Product Owner (or similar) experience delivering software products in an Agile/Scrum environment.
• Hands-on experience with the ServiceNow platform (administration, configuration, or product delivery).
• Demonstrated ability to create and manage a product backlog, write user stories, and define acceptance criteria.
• Strong stakeholder management skills and the ability to align diverse priorities to measurable outcomes.
• Working knowledge of IT service management and/or enterprise workflow automation concepts.
• Experience collaborating with technical teams on integrations, data flows, and platform constraints.
• Excellent communication skills able to translate between business needs and technical implementation. 

Preferred qualifications:

• ServiceNow certifications (e.g., Certified System Administrator, CIS in relevant module, CAD).
• Experience with ServiceNow modules such as IRM, ITSM, ITOM, CMDB, Discovery, Workflow Data Fabric, or Flow Designer.
• Experience with enterprise integrations (REST/SOAP APIs, Workflow Data Fabric, MID Server) and identity/access concepts.
• Familiarity with reporting and performance analytics; ability to define and track product KPIs.
• Background in ITIL practices, Lean product management, or scaled delivery frameworks (e.g., SAFe).
• Experience working in regulated environments with security, privacy, or audit requirements.
• What we offer: Opportunity to shape an enterprise ServiceNow roadmap and deliver high-impact workflow improvements.
• Collaborative, Agile delivery environment with strong platform engineering partnership.
• Professional development support and certification opportunities.
• Competitive compensation and benefits (customize to your organization).