Servicenow Administration

Senior ServiceNow Security Administrator with BTP IAS
ServiceNow Administration

• ServiceNow Certified System Administrator (required)
• 3-7 years of hands-on ServiceNow administration experience in multi-instance environments (cloud and on-prem)
• Experience managing self-hosted ServiceNow instances (required)
• Experience managing Update Sets, configuration migration, and instance clone activities
• Strong understanding of user, group, and role administration, including security best practices
• Basic working knowledge of integration concepts, MID Servers, credentials, and secure connection principles
• Experience supporting customer onboarding for external API connectivity (setup only; not development)
• Familiarity with ITIL processes and ServiceNow governance standards
• ITIL Foundation certification (preferred)
• Experience with ServiceNow CMDB administration (preferred)
• Experience administering and maintaining an on-premises ServiceNow instance (preferred)
• Strong documentation and communication skills to support cross-team collaboration

Identity & Access Management (BTP IAS Security)

• Hands-on experience with SAP BTP Identity Authentication Service (IAS) and Identity Provisioning Service (IPS) (required)
• Experience managing identity and access within security boundary environments (e.g., IL4, IL5) (required)
• 3+ years of experience with identity federation, SSO, and enterprise authentication protocols (SAML, OAuth, OIDC)
• Strong knowledge of user lifecycle management, role-based access control (RBAC), and least-privilege principles
• Understanding of segregation of duties (SoD) concepts and access governance frameworks
• Experience with identity and access management (IAM) platforms (SAP IDM, BTP IAS/IPS, or similar)
• Deep understanding of security policies, standards, and compliance requirements in high-security environments
• Experience integrating enterprise applications with centralized identity services
• Knowledge of security compliance frameworks (NISTxxxxxxxxxxxxxxx, FedRAMP, DoD IL5)

Preferred Certifications

• Security+ or equivalent security certification
• SAP BTP certification
• ServiceNow Security Operations or other advanced ServiceNow certifications

Responsibilities:
ServiceNow Platform Administration

• Perform daily administration and operational maintenance of ServiceNow instances (cloud and on-prem)
• Manage Update Sets to migrate configuration changes across instances
• Coordinate and perform system upgrades, patches, clones, and environment sync activities
• Manage user accounts, groups, roles, and permissions in alignment with governance and security policies
• Support customer onboarding for secure external API connectivity by:
  • Creating and managing integration user accounts
  • Assigning secure roles and permissions
  • Maintaining and rotating API credentials and secrets
• Monitor and maintain platform performance, stability, and compliance
• Ensure configuration alignment and synchronization between cloud-hosted and on-prem ServiceNow environments
• Support administration of CMDB data integrity where applicable
• Maintain accurate documentation of administrative procedures, update sets, migrations, and API access workflows
• Provide Level 2/3 support for configuration, user access, instance performance, and basic integration onboarding
• Collaborate with Developers and Architects to escalate and resolve complex technical issues
• Participate in governance, audit, and compliance activities
• Stay current with ServiceNow releases and recommend opportunities to leverage new platform capabilities
• Provide training or guidance to end users and stakeholders on platform changes as needed

Identity & Access Management (Primary Ownership)

• Own and manage the integration between ServiceNow and SAP BTP IAS/IPS for centralized identity management within NS2 security boundaries.
• Design, implement, and maintain user provisioning and deprovisioning workflows across ServiceNow and connected SAP cloud platforms
• Administer end-to-end user lifecycle activities, including onboarding, role assignment, access modification, and deprovisioning
• Implement and enforce role-based access controls (RBAC) aligned with security policies, compliance requirements, and least-privilege principles
• Configure and maintain identity federation and SSO between ServiceNow and enterprise identity providers (e.g., SAP BTP IAS, Okta, Microsoft Entra )
• Lead access reviews, certification campaigns, and audit activities to ensure compliance with IL5 security requirements
• Monitor, identify, and remediate access control gaps, security vulnerabilities, and policy violations within ServiceNow
• Collaborate with Security Application Specialists to ensure consistent access governance across all enterprise platforms
• Maintain security documentation including access control matrices, integration architecture, and compliance evidence
• Implement and manage automated security controls, access policies, and compliance monitoring within the NS2 security boundaries
• Serve as subject matter expert for ServiceNow security and BTP IAS integration questions
• Participate in security incident response and remediation activities related to identity and access management

Work Experience:

• 3-7 years of experience as a ServiceNow Administrator
• 3+ years of hands-on experience with SAP BTP IAS/IPS administration and integration
• Proven experience managing self-hosted ServiceNow instances in high-security environments (IL4/IL5 or FedRAMP High)
• Proven experience managing Update Sets, configuration migration, and multi-instance synchronization
• Hands-on experience with user/role/group administration and security controls
• Experience supporting customers with secure API onboarding and access management
• Experience working with ITIL processes and platform governance
• Strong experience in user provisioning, role design, and enterprise access governance
• Experience integrating ServiceNow with external identity providers and SAP cloud platforms
• Experience with identity federation, SSO configuration, and authentication protocol implementation
• Demonstrated ability to work within DoD or Federal high-security environments
• Strong collaboration and communication skills, working effectively with both technical and non-technical stakeholders
• Experience supporting security audits, compliance reviews, and access certification campaigns
• QUALIFICATION:
  Minimum 4-year University degree or equivalent work experience
  English: Fluent
  Travel: 0-10%