Service Desk Personnel

Role: Service Desk Personnel
Location: Nashville, TN 37243 – Onsite
Interview: Webcam or In-Person
Pay Rate: $30/hr
Experience: 3+ Years
Requirement: Local Candidates Only

Job Overview

Seeking a customer-focused Service Desk Personnel professional to provide technical support, troubleshoot hardware/software issues, and manage service requests in a busy IT environment.

Key Responsibilities

• Provide IT help desk/call center support and handle up to 30 calls per day.
• Troubleshoot printers, print queues, hardware, applications, Wi-Fi, VPN, and network issues.
• Manage Active Directory users, OUs, password resets, and account unlocks.
• Support and deploy iOS devices, iPhones, and iPads, including backup/restore and network configuration.
• Provide support for Cisco WebEx, MS Teams, and video conferencing systems.
• Provide remote support using RDP, MSRA, Teams, and WebEx.
• Manage tickets, assignments, and service requests using ServiceNow.
• Assist with hardware deployment and provide strong customer service.

Required Skills

• 3+ years of Service Desk/IT Support experience.
• IT Call Center experience preferred.
• Strong troubleshooting and customer service skills.
• Experience with Active Directory, ServiceNow, networking, remote support, printers, and iOS devices.
• Ability to lift at least 50 lbs.
• Must be a local Nashville-area candidate and available to work onsite.