Service Delivery Manager

Required Skills & Experience:
• 8–12 years of overall IT experience, with at least 4+ years in a Service Delivery Management role.
• Strong background in IT Network operations and governance.
• Experience handling onsite–offshore delivery models and managing distributed teams.
• Excellent interpersonal and communication skills
• Strong understanding of ITIL processes (Incident, Problem, Change, and Service Request Management).
• Proven ability to manage complex service environments with multiple stakeholders and vendors.
• Experience in customer relationship management and managing service escalations effectively.
• Ability to track and report service performance metrics, and drive service improvement plans.
• Good knowledge of Solarwind and Dynatrace tools
• Experience in Banking, Financial Services and Insurance domain(BFSI) will be a great asset.