Service Delivery Manager

Job Description :

• 10 years of IT experience in service delivery and operations ITIL v4 Certified –
• Mandatory; PMP / PRINCE2 / Six Sigma advantageous
• Very strong in client ITSM process knowledge and SLA expectations
• Strong service and project management background & knowledge about processes in Managed Services model Experience working in client global teams and Media and Entertainment industry is essential
• Very good understanding of operations involved in Infrastructure areas such as AD, Okta and application development and maintenance in the cloud.
• Strong working experience with tools such as ServiceNow & Jira which are heavily used across client side
• Hands-on with Reporting/Analytics using Advanced Excel Ability to work on initiatives and manage cross-functional collaboration.
• Excellent analytical and problem-solving skills
• Excellent communication and stakeholder engagement skills — able to represent global teams with confidence.
• Experience working in offshore/onshore model, ideally with India-based teams.
• A mindset focused on continuous improvement, accountability, and partnership.
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