Service Delivery Manager
Elit ITContract
Required Skillset:
JiraOktaAdvanced ExcelSix SigmaPMPServiceNowITSMapplication developmentITIL v4ADPRINCE2Managed Services model
Job Description
- 10 years of IT experience in service delivery and operations ITIL v4 Certified –
- Mandatory; PMP / PRINCE2 / Six Sigma advantageous
- Very strong in client ITSM process knowledge and SLA expectations
- Strong service and project management background & knowledge about processes in Managed Services model Experience working in client global teams and Media and Entertainment industry is essential
- Very good understanding of operations involved in Infrastructure areas such as AD, Okta and application development and maintenance in the cloud.
- Strong working experience with tools such as ServiceNow & Jira which are heavily used across client side
- Hands-on with Reporting/Analytics using Advanced Excel Ability to work on initiatives and manage cross-functional collaboration.
- Excellent analytical and problem-solving skills
- Excellent communication and stakeholder engagement skills — able to represent global teams with confidence.
- Experience working in offshore/onshore model, ideally with India-based teams.
- A mindset focused on continuous improvement, accountability, and partnership.
Similar Jobs
Product Manager
Remote
Apr 17th, 2026
IT Project Manager
Remote
Apr 17th, 2026
IT Program Manager
Texas
Apr 17th, 2026
Program/Project Manager
Texas
Apr 17th, 2026
Project Manager
California
Apr 17th, 2026