Service Delivery Manager
Elit ITContract
Required Skillset:
JiraOktaAdvanced ExcelSix SigmaPMPServiceNowITSMapplication developmentITIL v4ADPRINCE2Managed Services model
Job Description
- 10 years of IT experience in service delivery and operations ITIL v4 Certified –
- Mandatory; PMP / PRINCE2 / Six Sigma advantageous
- Very strong in client ITSM process knowledge and SLA expectations
- Strong service and project management background & knowledge about processes in Managed Services model Experience working in client global teams and Media and Entertainment industry is essential
- Very good understanding of operations involved in Infrastructure areas such as AD, Okta and application development and maintenance in the cloud.
- Strong working experience with tools such as ServiceNow & Jira which are heavily used across client side
- Hands-on with Reporting/Analytics using Advanced Excel Ability to work on initiatives and manage cross-functional collaboration.
- Excellent analytical and problem-solving skills
- Excellent communication and stakeholder engagement skills — able to represent global teams with confidence.
- Experience working in offshore/onshore model, ideally with India-based teams.
- A mindset focused on continuous improvement, accountability, and partnership.
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