Senior Servicenow Solution Architect

Senior ServiceNow Solution Architect Collaborate with business stakeholders to translate requirements into architectural designs.

• Lead technical design reviews and ensure adherence to platform architecture.
• Oversee integrations with third-party systems using REST, SOAP, and middleware.
• Guide development teams on scripting (JavaScript, Glide API) and platform customization.
• Drive automation strategies and workflow optimization.
• Ensure security, compliance, and performance optimization of the platform.
• Mentor developers, administrators, and junior architects.
• Stay updated on platform releases and recommend enhancements.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 8+ years of experience in ServiceNow, including architecture roles.
• Deep expertise in ServiceNow platform architecture and data model.
• Strong experience with multiple ServiceNow modules (ITSM, ITOM, HRSD, etc.).
• Proficiency in JavaScript, Glide scripting, and ServiceNow development practices.
• Experience with integrations (REST/SOAP APIs, IntegrationHub).
• Strong understanding of ITIL frameworks.
• Proven experience leading large-scale ServiceNow implementations.

Preferred Qualifications:

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).
• Experience with cloud platforms (AWS, Azure).
• Knowledge of enterprise architecture frameworks (TOGAF).
• Experience with DevOps, CI/CD pipelines, and Agile methodologies.
• Exposure to AI/automation within ServiceNow (Virtual Agent, Predictive Intelligence).
• Experience in regulated industries (finance, healthcare, telecom).

Soft Skills:

• Strong leadership and stakeholder management
• Excellent communication and presentation skills
• Strategic thinking and decision-making
• Ability to influence cross-functional teams