Senior Service Now Business Analyst

Title                      : Senior Service Now Business Analyst
Duration                   : Long term Contract
Location                   : Philadelphia, PA/Mount Laurel NJ- Hybrid


Required Skills & Experience
6–10 years in #ITSM/hashtag#ITIL processes, with 4+ years as a BA on ServiceNow projects.
Hands-on exposure to Incident and Problem Management workflows.
Technical Knowledge:
Familiarity with ServiceNow ITSM modules and capabilities.
Understanding of #CMDB and integration points with Incident/Problem Management.
Process Knowledge:
Strong grasp of ITIL framework for Incident and Problem Management.

Preferred Qualifications
ServiceNow certifications:
CSA (Certified System Administrator) or ITSM fundamentals.
ITIL Foundation certification.
Experience in Agile methodology and tools (JIRA, Azure DevOps).
Excellent communication, documentation, and stakeholder management skills