Senior Product Manager - Filings And Payments
Job Description
Own the vision, strategy, roadmap, and business performance of TaxAct's payment and filing experiences, ensuring customers successfully complete their tax returns from checkout through IRS submission.?
Define, prioritize, and deliver initiatives that drive?adoption?of product upgrades and ancillary offerings, increase filing conversion, improve payment authorization and completion rates, and grow revenue.?
Establish and?monitor?key performance indicators (KPIs) for payment and filing experiences,?leveraging?data-driven insights to measure success,?identify?opportunities, and inform product investments.?
Drive continuous improvements across the end-to-end filing and payment journey, reducing customer friction, increasing completion rates, and enhancing the overall customer experience?
Lead product discovery efforts through customer research, behavioral analytics, market trends, and competitive analysis to?identify?opportunities for innovation and growth.?
Partner with third-party vendors and strategic partners to evaluate, integrate, launch, and?optimize?payment solutions, ancillary products, and other customer-facing offerings.?
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