Salesforce Support Analyst

Salesforce Support Analyst

Qualifications:
•     Experience supporting enterprise CRM systems – Salesforce
•     Ecommerce and Social platforms – Shopify, TikTokShop.
•     Experience with configuration/support of any of the following: Commerce Cloud, Sales Cloud, Marketing Cloud, Community Cloud
•     Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
•     Knowledge of SQL and database queries, and trends in technology relating to software applications.
•     Experience utilizing enterprise ITSM / ticketing tool