Salesforce Solutions Architect

Job description:
Salesforce Solutions Architect to support a large-scale Service Cloud & Agentforce implementation transforming global contact center operations.
Salesforce Service Cloud expertise
Agentforce solution architecture & implementation
Case Management, Omni-Channel Routing, Knowledge Management
CTI & Email integrations
Salesforce architecture, data model & security model
Experience with Einstein Copilot & Prompt Builder
Strong business process analysis & solution design skills