Salesforce Service Cloud With Pmo

Salesforce Service Cloud + PMO

Location – Bay Area, CA (Needs to be in client office and follow client calendar)

JD:

Required Skills:

• Develop and maintain Salesforce Service Cloud solutions to streamline customer service workflows, automation, and case management in support of front office transformation.
• Apply PMO best practices to manage project timelines, resource allocation, and reporting, ensuring successful Operations.
• Support troubleshooting of integration issues using MuleSoft to improve data flow and operational efficiency.
• Coordinate with business stakeholders and cross-functional teams to trouble shoot issues and validate requirements into technical solutions.
• Provide technical guidance, resolve complex issues, and champion adoption of Service Cloud capabilities aligned to project objectives.
• Work with India team daily status updates and handoffs.