Salesforce Platform Administartion

Description

Salesforce Platform Administrator II

 

Job Summary

 

• The Salesforce Platform Administrator II provides advanced system administration and provides platform support for agencies and departments across the State of Tennessee.
• This role supports small to medium-sized enhancements, user setup and security, and ongoing administrative needs across 11 statewide Salesforce orgs utilizing Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud.
• The Administrator II ensures all configuration and platform activities follow STS standards, governance processes, and security requirements.
• The position works closely with agency stakeholders, vendor partners, and internal Salesforce org owners to maintain stable, secure, and high-performing solutions that serve Tennesseans effectively.
• Experience working in public sector environments and multi-org Salesforce

landscapes is preferred.

• Roles and Responsibilities

• Provide daily Salesforce administrative support, including user provisioning,

      profile and permission management, and security configuration.

• Implement small to medium-sized enhancements such as page layout updates,flows, process automation changes, and minor data model adjustments.
• Monitor and maintain data quality, including duplicate prevention, data hygiene, and validation activities.
• Support functionality across orgs using Public Sector Solutions, Experience

        Cloud, Service Cloud and Sales Cloud.

• Troubleshoot user issues, escalating complex concerns as appropriate.
• Collaborate with agency partners to gather business requirements and translate them into actionable Salesforce configuration tasks.
• Assist with release management, including sandbox preparation, testing

        coordination, and deployment support.

• Ensure compliance with STS security, governance, documentation, and audit

       requirements.

• Work with vendor teams and internal Salesforce teams to maintain consistency and alignment across orgs.
• Update and maintain reports and dashboards based on agency needs.
• Stay informed on Salesforce releases and recommend platform improvements where appropriate.
  
   
• Knowledge, Skills, and Abilities
• Strong understanding of Salesforce administration, including user management, security, object configuration, flows, and automation.
• Familiarity with Public Sector Solutions, Experience Cloud, Service Cloud and

        Sales Cloud.

• Ability to manage multiple tasks and competing priorities in a multi-org

       environment.

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Understanding of Agile methodologies and iterative delivery approaches.
• Knowledge of data management principles and Salesforce reporting.
• Ability to work both independently and collaboratively with agencies, vendors, and internal teams.
   
• Experience and Education
• Graduation from an accredited college or university with a bachelor’s degree in Computer Science, Information Systems, Business, or a related field. 
• Three years of professional-level experience in Salesforce administration is required.
• Experience in public sector environments or multi-org Salesforce environments is preferred.
• Salesforce Certified Administrator and Salesforce Certified Advanced Administrator
• (Administrator II) certifications are required or must be obtained within the established timeframe.