Salesforce Business System Analyst

• Configure and optimize Salesforce solutions (Sales Cloud, Service Cloud, etc.).
• Work with developers and admins to implement customizations, integrations, and enhancements.
• Create user stories, process flows, and system documentation.
• Support UAT (User Acceptance Testing) and ensure successful delivery of solutions.
• Analyze data and generate reports and dashboards within Salesforce.
• Identify opportunities for process improvements and automation.
• Ensure data integrity, security, and compliance within the Salesforce platform.
• Provide ongoing support and training to end users.

Required Qualifications

• Bachelor’s degree in Business, Information Systems, or related field.
• 5+ years of experience as a Business Analyst or Systems Analyst.
• 3+ years of hands-on experience with Salesforce platform.
• Strong understanding of Salesforce modules (Sales Cloud, Service Cloud).
• Experience in requirements gathering, process mapping, and documentation.
• Knowledge of Salesforce data model, workflows, and reporting.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Salesforce certifications (e.g., Salesforce Administrator, Business Analyst).
• Experience with tools like Jira, Confluence, or similar.
• Familiarity with Apex, Lightning, or integrations (REST/SOAP APIs).
• Experience working in Agile/Scrum environments.
• Knowledge of data migration and integration tools.

Key Skills

• Business Analysis & Requirement Gathering