Salesforce Architect

We are seeking a highly skilled Salesforce professional with strong expertise in Sales Cloud, Service Cloud, and advanced capabilities in Agentforce and Omnichannel. Experience with Salesforce Data Cloud is highly preferred. The ideal candidate will be an individual contributor with proven experience in Salesforce implementations, customizations, and integrations across complex enterprise environments.

What You’ll Bring

• Salesforce Sales Cloud and Service Cloud expertise.
• Hands-on experience with AgentForce and Omnichannel configuration and optimization.
• Strong understanding of Salesforce Data Cloud (preferred).
• Proven experience in the Salesforce ecosystem, including custom development (Apex, LWC) and integrations.
• Knowledge of Salesforce architecture, security model, and data management.
• Ability to work independently as a strong individual contributor.
• Salesforce certifications such as Salesforce Administrator, Platform Developer I/II, Service Cloud Consultant, or Omnichannel Specialist are a plus.

Roles & Responsibilities

What You’ll Do

• Design, develop, and implement solutions on Salesforce Sales Cloud and Service Cloud.
• Configure and optimize Agentforce and Omnichannel for seamless customer engagement.
• Integrate Salesforce with external systems using APIs, middleware, and best practices.
• Work on Data Cloud for data unification and advanced analytics (preferred).
• Collaborate with cross-functional teams to gather requirements and deliver scalable solutions.
• Ensure adherence to Salesforce best practices, security standards, and governance.
• Troubleshoot and resolve technical issues in Salesforce applications.
• Provide technical documentation and support for deployed solutions.