Production Support - Data & Reporting

Title: Production Support - Data & Reporting

Loc: Cupertino, CA 

Minimum Qualifications

•  Experience in Sales or Channel Performance reporting and related metrics and KPIs, ideally within a technology company
•  Demonstrated ability to support business-critical Business Intelligence platforms in an operational capacity
•  Experience querying data sources to investigate, validate, and explain data to business users
•  Experience working with BI platforms and tools such as Tableau, ThoughtSpot, Business Objects, or equivalent
•  Ability to manage concurrent support requests across multiple platforms and time zones with consistent quality and responsiveness
•  Strong written and verbal communication skills, with the ability to translate technical findings into clear business language
•  Bachelor's degree or equivalent experience required

Preferred Qualifications

• Familiarity with B2B and B2C sales reporting structures, including Institutional Sales, Consumer Channel metrics, and related data definitions such as ICDF
• Experience operating within automated support workflows (e.g., Slack-based intake, chatbots, or ticketing systems) and managing exception handling when automation is insufficient
• Ability to work effectively in a globally distributed team model with regional handoff requirements and follow-the-sun coverage expectations
• Knowledge of data pipeline concepts sufficient to distinguish between data latency, logic errors, and platform defects during investigation
• Experience collaborating with engineering and product teams to escalate, document, and track resolution of platform issues