Platform Architect

Role Descriptions: 

8 years of hands-on ServiceNow platform experience| with deep focus on ITSM architecture and operations. 
Proven experience designing and building AI Agents on ServiceNow| beyond standard Now Assist capabilities (mandatory). 
Includes agent workflows| autonomous decisioning| contextual reasoning| orchestration| and escalation logic.
Strong expertise in Now Assist for ITSM| including Incident summarizationCase deflectionIntelligent routingVirtual Agent integration with AI Agents Advanced ServiceNow development skills Script Includes| Business Rules| Client ScriptsFlow Designer| WorkflowsACLs| performance optimization
Strong understanding of ServiceNow data model| CMDB| and ITSM processes (Incident| Problem| Change| Request). 
Experience integrating ServiceNow with enterprise systems using REST  APIs| MID Server| and event-driven patterns. 
Solid knowledge of ServiceNow platform governance| upgrades| releases| and best practices.