Order Management Systems

OMS Platform Reliability Lead

New York city, New York (Remote)

Long term contract

The OMS platform has expanded significantly in scope, with multiple retailers already onboarded and additional brands being added. The team currently has limited on-site/daytime support coverage, and they need a technically strong lead who can help absorb some of the existing workload, support platform growth, and improve the efficiency of the RUN support model.

This person will work closely with key team members, and will help take on some of the day-to-day technical troubleshooting and platform support responsibilities currently handled by a small team. The goal is to move away from reactive, manual support and toward a more scalable, automated, and self-healing support model.

Required Skills & Experience

• -Hands-on experience with Fluent Commerce
• -Strong understanding of platform workflows, webhooks, essential rules, and GraphQL API
• -Experience supporting OMS (Order Management Systems) in a live eCommerce environment
• -Proven ability to debug full order lifecycle workflows (order creation → fulfillment → integration points)
• -Able to read, troubleshoot, and identify issues in Java-based custom extensions
• -Strong experience writing and troubleshooting queries/mutations (bonus if using Postman)
• -Solid understanding of APIs, JSON payloads, and event-driven architecture
• -Experience building automation (Python or Java) for reporting, fixes, or operational tasks
• -Experience in production support / RUN environment
• -Experience with observability tools (Splunk, Datadog, New Relic, ELK, etc.)
• -Comfortable running Postman queries and debugging API responses

Nice to Have Skills & Experience

• -Deep expertise in Fluent Commerce internals (advanced rules, scaling, multi-brand setups)
• -Experience onboarding or supporting multiple retailers / brands
• -Experience with Git, branching, and managing hotfixes
• -Exposure to CI/CD pipelines and release validation
• -Experience building self-healing systems (automated order replay, remediation tools)
• -Proactive alerting / predictive monitoring design
• -SRE mindset (reducing toil, automating manual support)
• -Background in retail / eCommerce / DTC environments
• -Experience supporting global rollouts (LATAM, EU, etc.)