Oracle Associate

Administrative & End User Support

·      Serve as a first point of contact for HRIS support, responding to and triaging incoming tickets and requests through the HR Helpdesk.

·      Provide day to day administrative support for Oracle HCM modules, including performance, reporting, and managing HR Helpdesk tickets.

·      Track, prioritize, document, and escalate issues as appropriate to ensure timely resolution and clear communication with stakeholders.

·      Support internal clients by answering functional questions, troubleshooting basic system issues, and guiding users to appropriate resources.

·      Coordinate with HRIS team members to support issue resolution and ongoing system operations.

Documentation & Knowledge Management

·      Create, update, and maintain HRIS documentation, including job aids, process guides, FAQs, and end user instructions.

·      Assist with documenting business processes, minor system configurations, and operational procedures with a strong attention to detail.

·      Contribute to knowledge management repositories to support consistent service delivery and reduce repeat inquiries.

HRIS Operations & System Administration

·      Perform recurring operational and maintenance activities within Oracle Cloud HCM.

·      Maintain system data and content to ensure accuracy, consistency, and data integrity.

·      Assist with auditing system settings, user roles, and access to support data governance and compliance requirements.

·      Support testing and validation activities related to system updates, enhancements, or fixes.

·      Identify opportunities to improve administrative workflows and increase efficiency in support processes.