Ofs Consultant
XchangesoftContract
Required Skillset:
RESt
Job Description
- Gather and analyze business requirements and translate them into functional specifications
- Configure routing, capacity planning, work zones, and activity types in OFS
- Design and implement integrations between OFS and external systems (CRM, ERP, etc.)
- Support end-to-end implementation including requirement gathering, design, testing, and deployment
- Troubleshoot and resolve production issues and provide ongoing support
- Develop and maintain documentation (solution design, configurations, user guides)
- Conduct user training sessions and workshops
- Collaborate with cross-functional teams including developers, project managers, and business stakeholders
Required Qualifications
- Bachelor’s degree in Computer Science, IT, or related field
- 3+ years of experience working with Oracle Field Service (OFS)
- Strong understanding of field service operations and scheduling concepts
- Hands-on experience in OFS configuration (routing, work skills, quotas, etc.)
- Experience with REST/SOAP APIs and integration frameworks
- Knowledge of SQL and basic scripting
- Strong problem-solving and analytical skills
- Excellent communication and stakeholder management skills
Preferred Qualifications
- Experience with Oracle Cloud ecosystem (CX, ERP, or SCM)
- Knowledge of mobility solutions and workforce management
- Familiarity with integration tools (e.g., Dell Boomi, MuleSoft)
- Certification in Oracle Field Service Cloud
- Experience in Agile/Scrum methodologies
Key Skills
- Oracle Field Service Cloud (OFS)
- Configuration & Implementation
- Integration (REST/SOAP APIs)
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