Network Reliability Engineers

•           Firmware Upgrades, critical for mitigating network operational risks for OCI strategic customers and other commercial regions customers.

•           Config Refreshes; critical for unblocking new revenue/capacity and bringing devices to a managed state.

•           Supporting operational tickets volume will impact on our ability to respond to critical customers incidents.

•           Resources will use automation to complete work and develop scripts for routine tasks

•           Carry out scheduled and emergency firmware upgrades and configuration updates across network infrastructure.

•           Review network designs and plan updates in accordance with change management and operational best practices.

•           Collaborate with Engineering and Operations to automate and standardize firmware/config deployment processes.

•           Develop and execute test plans for changes, ensuring minimal customer impact and adherence to SLA/OLA.

•           Provide Tier 2/3 escalation support during and after deployments.

•           Participate in continuous improvement initiatives and documentation updates.

•           Complete 60 CMs executions of upgrades per month for upgrades.

•           Complete 30 CMs executions of confirmation managements to keep the fleet updated with latest config.