Ms Dynamics 365 Contact Center (Call Center) Solution Architect (15Years)

Hello,

Job Role: MS Dynamics 365 Contact Center (Call Center) Solution Architect (15years)

Location: Atlanta , USA (Onsite)

Mode: Contract / Fulltime

Client: Tech Mahindra (Ignore if you have already applied)

Qualifications for Success:

• 15+years of MS Dynamics 365 and the Power Platform, 5+ years designing or leading digital contact center solutions.
• Direct ownership of MS Dynamics 365 chat, messaging, and email channel platform.
• Proven delivery against AHT, containment/deflection, CSAT, and cost per interaction.
• Hands-on experience implementing conversational AI, Copilot, or virtual agents.
• Experience with digital deflection strategies (self-service, bots, automation).
• Microsoft ecosystem experience including: Dynamics 365 Customer Service / Omnichannel and Power Platform (Power Automate, Power Apps, Power BI).
• Copilot Studio experience.

Thanks & Regards,

Sreelakshmi – Resource Specialist

Yochana IT Solutions Inc.

E: xxxxxxxxxxxxxxx

P: +xxxxxxxxxxxxxxx

A: 23000 Commerce Drive, Farmington Hills, MI 48335