Microsoft 365 Copilot Technical Lead

Job Position: Microsoft 365 Copilot Technical Lead 

Location: Columbus, OH

Duration of project:6+month


Job type: C2C/W2



Core Experience
Job Description: Microsoft 365 Copilot Trainer (AI Adoption & Enablement)
Role Title: Copilot Trainer – Microsoft 365 Copilot Enablement | Adoption & ROI Acceleration
Role Summary (What success looks like)
The Copilot Trainer is a functional Copilot expert and adoption practitioner responsible for driving awareness → capability → habit formation → measurable productivity outcomes for Microsoft 365 Copilot across targeted business personas. The trainer will present, demonstrate, and deliver webinars across the full M365 Copilot experience, teach prompting best practices, run persona discovery / day-in-the-life interviews, facilitate design thinking workshops, create lesson plans and hands on labs, run Change Corners, and execute targeted adoption campaigns to maximize usage, satisfaction, and ROI.
This role also requires a strong learning agility to stay current with Microsoft’s rapidly evolving Copilot feature set and incorporate new capabilities into training materials and delivery during the program.
Key Responsibilities
1) Copilot Enablement Delivery (Webinars, Demos, Hands on)
• Deliver high-impact live training (virtual / in-person) across Microsoft 365 Copilot experiences (e.g., Copilot in Teams, Outlook, Word, PowerPoint, Excel, and other supported M365 surfaces).
• Run role-based webinars, feature demonstrations, guided walkthroughs, and hands-on labs that map directly to real work tasks.
• Create and manage recorded training assets for asynchronous consumption (session recordings + quick reference guides).
• Facilitate office hours / clinics to reinforce learning, answer questions, and address user barriers (confidence, trust, relevance, and responsible use).
2) Prompt Writing & “Prompt Coaching” at Scale
• Train users on prompt fundamentals (context, goal, constraints, tone, structure, grounding, iteration).
• Build and maintain a persona-based prompt library and “best prompts” patterns aligned to common workflows.
• Provide “prompt coaching” during labs/clinics to improve quality of outcomes and reduce trial-and-error fatigue.
3) Persona Creation + Day-in-the-Life (DITL) Interviewing
• Lead persona discovery by interviewing business users and managers to understand:

o where Copilot can reduce cycle time, improve quality, or automate drafting/summarization
• Conduct 10–15 structured interviews across roles (or as per program plan) and synthesize insights into role-based scenario maps.