Lead Service Engineer

Required Skills & Qualifications:
Strong understanding of Linux and Windows operating systems.
Solid grasp of cybersecurity concepts and security operations.
Experience with SIEM platforms such as ArcSight, Splunk, or similar.
Proficiency in Python programming.
Hands-on experience with SOAR platforms and playbook customizations.
Expertise in writing and optimizing SQL queries.
Experience with ArcSight administration, including SmartConnector management, parser(regex) customization, and data source onboarding.
Strong grasp of TCP/IP, DNS, VPN, firewall, and load balancing concepts
Familiarity with Prometheus, Grafana, or equivalent monitoring stacks.
Ability to define, collect, and visualize operational metrics to ensure system reliability
Excellent verbal and written communication skills.
Ability to write clear, concise, and user-friendly documentation.
Self-motivated and customer-focused with a proactive approach to problem-solving.