Lead Platform Engineer

MINIMUM REQUIREMENTS:

We require a bachelor’s degree in computer science or a related field like Information Systems or equivalent experience, along with 6-8 years of practical experience.

REQUIRED SKILLS:

· Deep hands-on experience with: Citrix: Virtual Apps & Desktops, ADC/NetScaler, Workspace, Provisioning/Imaging, Director/Studio. Networking: TCP/IP, DNS, DHCP, VPN, firewalls, load balancing, routing/switching, packet analysis. Familiarity with requesting network services: Routing, Firewalls, NATs, Linux/Unix administration, shell scripting, etc.

· Ability to support and deploy Windows Server based solutions.

· Familiar with Service Now for INC

· Working knowledge of real-time messaging and batch file transfer implementation and troubleshooting using different packages and methodologies (MQ, FTP, SCP, Sterling, etc)

· Experience with application databases in Oracle, MS-SQL and DB2 to include table design, table updates, query design, table load

· Strong troubleshooting methodology (layered analysis, log tracing, packet captures, perf counters).

· Experience with ITIL processes and enterprise-scale support operations.

Preferred Skills (Nice to Have)

· Cloud & Hybrid: Azure/AWS fundamentals, Azure AD/Entra ID, SSO/MFA, conditional access.

· Observability & Logging: Splunk/ELK, Grafana/Prometheus, synthetic monitoring.

· Security: SSL/TLS, cert lifecycle, RADIUS/LDAP, encryption standards, Zero Trust concepts.

· Automation/DevOps: Infrastructure-as-Code awareness (Terraform/Ansible), CI/CD for scripts/runbooks.

· Storage & Backup: SAN/NAS basics, snapshots, backup/restore workflows.

· Familiar with VMware