IT Support Engineer

Position:  IT Support Engineer

Location: MacClenny, FL | Cocoa, FL | Naples, FL | Punta Gorda, FL-Onsite
Experience: 12+ Years

Note: This position is available on W2 or Full-Time basis

Note: Federal clearance is mandatory.

Job Description:
We are looking for an IT Support Engineer who can handle day-to-day technical issues, support users, and maintain IT systems. This role includes both remote and on-site support at county facilities.

Roles & Responsibilities:

*  Act as the first point of contact for IT issues (helpdesk support)

*  Set up new users, laptops, and configure systems (Autopilot)

*  Troubleshoot issues using tools like TeamViewer, VPN, Microsoft 365

*  Identify repeated issues and suggest improvements

*  Support IT projects and new system setups

*  Maintain IT documentation and user guides

*  Follow IT service management (ITSM) processes

Key Skills Required:

*  Good knowledge of Windows OS, hardware, networking, and troubleshooting

*  Experience with Microsoft tools like Entra ID, Exchange, SharePoint, Intune, Defender

*  Familiar with Office 365, Dynamics 365, Power Platform, and SSO

*  Basic IT certifications (A+, Network+, Microsoft – preferred)

*  3+ years of IT support or system admin experience

*  Bachelor’s degree in IT or related field (preferred)

Additional Requirements:

*  Must be able to travel to nearby county/jail facilities for support

*  Comfortable with on-site visits and occasional travel

*  Should be open to weekend on-call support (rotation basis)

*  Must pass background check

*  Follow HIPAA and data privacy rules