IT Help Desk Analyst

Role: IT Help Desk Analyst
Location: Conyers, GA 30013 – Onsite
Interview: In-Person Only
Pay Rate: $20/hr
Experience: 6+ Years
Candidate Requirement: Local Candidates Only

Job Summary

The IT Help Desk Analyst will provide Tier 1 technical and customer support in a high-volume call center environment. The role involves assisting customers with DDS Online Services, account access, identity verification, address changes, and digital license services.

Key Responsibilities

• Handle 65–90 customer calls per day while maintaining quality and service standards.
• Troubleshoot and resolve customer issues or escalate when needed.
• Provide excellent customer service and clear communication.
• Maintain accurate records of customer interactions.
• Work with internal teams and business partners to resolve issues.
• Adapt to changing processes, policies, and technology.

Required Skills

• High School Diploma or GED.
• 2+ years of call center or customer service experience.
• Strong communication and problem-solving skills.
• Proficiency with computer applications and standard business software.
• Ability to work in a fast-paced, high-volume environment.

Preferred

• High-volume call center experience.
• Experience with driver's license transactions or identity verification.
• Experience with Windows 11 and Microsoft Office.
• Strong technical troubleshooting and customer support experience.