Informatica Support Lead

Key Responsibilities

Monitoring & Maintenance

• Proactively monitor Informatica environments for uptime, performance, and stability
• Execute scheduled health checks and housekeeping activities
• Maintain logs and escalate anomalies in a timely manner
• Oversee daily health checks for failures and performance degradation

Incident & Problem Management

• Respond to incidents within SLA timelines
• Perform initial triage, resolve L2 issues, and escalate to L3 when required
• Lead major incident triage calls for critical ETL failures
• Perform root cause analysis (RCA) and implement preventive measures

Application Support

• Provide end-to-end support for Informatica jobs across production and non-production environments
• Troubleshoot failures and ensure platform stability
• Assist in application upgrades and environment maintenance

User & Access Support

• Assist users with access issues, report failures, and portal navigation
• Manage user provisioning and security roles

Release & Deployment Support

• Support production releases and deployment processes
• Assist in migrations between environments
• Validate post-deployment checks and rollback plans

Collaboration & Coordination

• Coordinate with development teams to resolve technical issues
• Work with QA teams on data validation failures
• Collaborate with cross-functional teams for smooth delivery

Compliance & Documentation

• Ensure adherence to security policies and audit requirements
• Maintain SOPs, runbooks, and knowledge base for AMS operations

Required Skills & Experience

• Strong experience in Informatica PowerCenter (PC) / Informatica Platform support
• Hands-on experience in application support, monitoring, and troubleshooting
• Experience managing SLAs and support best practices
• Strong knowledge of SQL, MS SQL Server, and Azure environments
• Experience handling incident, problem, and change management processes
• Exposure to ETL processes and data validation
• Ability to work in production support environments (24/7 support models preferred)

Key Qualifications

• Minimum 5+ years of experience in Informatica Application Support, preferably in a lead role
• Strong experience in Informatica platform support and operations
• Proven ability to handle critical incidents and production environments

Nice to Have

• Experience with environment migrations and upgrades
• Knowledge of cloud platforms (Azure preferred)

Familiarity with data governance and compliance frameworks