Incident Manager

💼 Key Responsibilities:
Incident Manager - Resources to provide technical leadership for enterprise wide, high severity incidents, problem investigations, and high risk changes, while shaping reliability strategy, governance, and operational standards across complex, distributed platforms.
•         Drive Incident resolution management by directing cross functional teams through high impact outages, systemic problem resolution, and large scale change events.
•         Creating scripts in ELK, Grafana, AppDynamics, COP
•         Auto-executing predefined queries in ELK, Grafana, AppDynamics, COP for real-time issues
•         Attaching live query outputs (metrics, logs, traces) directly to alerts/incidents
•         Eliminating manual tool navigation for IM and Alert teams
•         Enhancing alert systems with contextual intelligence, including metric deviations and anomaly trends, relevant log snippets and patterns, and identifying affected CIs and downstream impacts