Ibm Sterling Oms Support Engineer / Lead

IBM Sterling OMS Support Engineer / Lead

Location: Katy, TX (Houston Metro) Hybrid – 4 to 5 days/week onsite
Duration: Long Term

Interview Process: 1–2 internal rounds + 1 client round

Must-Have Skills

• IBM Sterling OMS
• Production support processes & tools: ServiceNow, Jira, Splunk, Dynatrace
• Continuous improvement in support processes
• Strong stakeholder communication
• Debugging & issue mitigation expertise

Technology Stack

• Languages/Frameworks: Java, Spring Boot, Python
• OMS: IBM Sterling OMS
• Databases: DB2, MySQL
• Infrastructure: Windows, Red Hat Enterprise Linux

Role Overview (Sustain / Production Support)

This role focuses on ensuring stability, performance, and continuous improvement of OMS and related systems in a retail environment.

Key Responsibilities

• Resolve production issues within defined SLAs
• Enhance observability, monitoring, and alerting across systems
• Provide BAU support and ensure readiness for sale/peak events
• Prepare systems for high-traffic retail events
• Automate manual processes to reduce operational effort
• Develop utilities for business operations (order creation, status updates, validations, etc.)
• Perform end-to-end system validation for functionality and data accuracy

Core Capabilities Required

• Strong debugging skills across:
• Java / Spring Boot applications
• IBM Sterling OMS
• External integrations (Yantriks, Listrak, payment systems, etc.)
• Analytical problem-solving across distributed systems
• Hands-on experience with monitoring tools:
• Splunk, Dynatrace, SolarWinds, Grafana
• Strong SQL skills (DB2, MySQL) + exposure to NoSQL (Firestore, BigQuery)
• Ability to quickly learn new tools and technologies
• Retail domain knowledge (supply chain & fulfillment)
• Performance testing monitoring and issue resolution
• Utility development using Java, Python, or Shell scripting
• System infrastructure optimization

Incident Management & Stakeholder Engagement

• Hands-on experience with Jira and ServiceNow
• Understand and resolve daily operational challenges
• Drive continuous improvement initiatives
• Regular stakeholder communication:
• Daily sync with client managers
• Weekly reviews with partner teams (Manager/Director level)
• Weekly leadership updates (VP/CIO level)
• Lead peak readiness planning and execution
• Coordinate with third-party vendors/services
• Drive incident bridges with internal and external stakeholders

Best Regards,

Shams Tabrez 

Vista Applied Solutions Group Inc

459 Herndon Parkway Suite 16, Herndon, VA – 20170

Email: xxxxxxxxxxxxxxx