Genesys Engage And Cx Developer

 Experience in Genesys CTI Framework with More than 7 year of experience in contact centre domain·       Experience in development and deployment of Genesys Inbound/Outbound solutions using PBXs and SIP Switches·       End to End setup of Genesys framework components and solutions like Voice Inbound, Voice Outbound and IVR·       Experience on platforms like Genesys Framework, OCS, URS, ORS, GVP, SIP Server, GMS, IVR-TServer, VXML, Nuance, Third Party IVR Integration, Cassandra·       Experience in application development and deployment in DEV, IT/UAT and Production environment·       Experience in designing the physical and logical architecture of the call flow·      Experience in handling the failover scenario, by implementing the alternate flow for the current call as well as for the upcoming calls as and when required without the loss of any interaction data·       Experience in developing complex routing strategies through IRD for various media channels·       Have analytical mindset, strong team skill, fast learning ability, troubleshooting expertise and versatility to resolve multifaceted issues despite the challenges of changing priorities.Experience in Supporting Genesys Multi-site environment, and responsible for implementing different projects, development, and troubleshooting of Genesys solutions

Role Descriptions: Experience in Genesys CTI Framework with More than 7 year of experience in contact centre domainxxxxxxxxxxxxxxxExperience in development and deployment of Genesys InboundOutbound solutions using PBXs and SIP SwitchesxxxxxxxxxxxxxxxEnd to End setup of Genesys framework components and solutions like Voice Inbound| Voice Outbound and IVRxxxxxxxxxxxxxxxExperience on platforms like Genesys Framework| OCS| URS| ORS| GVP| SIP Server| GMS| IVR-TServer| VXML| Nuance| Third Party IVR Integration| Cassandra      Experience in application development and deployment in DEV| ITUAT and Production environmentxxxxxxxxxxxxxxxExperience in designing the physical and logical architecture of the call flowxxxxxxxxxxxxxxxExperience in handling the failover scenario| by implementing the alternate flow for the current call as well as for the upcoming calls as and when required without the loss of any interaction dataxxxxxxxxxxxxxxxExperience in developing complex routing strategies through IRD for various media channelsxxxxxxxxxxxxxxxHave analytical mindset| strong team skill| fast learning ability| troubleshooting expertise and versatility to resolve multifaceted issues despite the challenges of changing priorities. Experience in Supporting Genesys Multi-site environment| and responsible for implementing different projects| development| and troubleshooting of Genesys solutions

Essential Skills: Genesys

Desirable Skills:

Keyword:

Skills: Genesys Engage~Customer Experience (CX) -Customer Service.

Experience Required: 8-10