Genesys Consultant

Key Responsibilities 
• Design scalable and secure Genesys Cloud CX solutions based on business needs.
• Design and implement AI powered IVA solutions.
• Develop architecture blueprints, workflows, and best practices for implementations.
• Configure Genesys Cloud CX components like IVR, ACD, workforce engagements, and analytics.
• Integrate Genesys Cloud with third-party applications (CRM, WFM, AI/ML, etc.)
• Troubleshoot technical issues, ensuring minimal downtime.
• Work with business teams to understand contact center needs.
• Collaborate with developers, engineers, and IT teams to for seamless deployment.
• Provide technical guidance and mentorship to junior team members.
 
Technical Skills:
• Strong expertise in Genesys Cloud CX architecture and configuration.
• Experience with IVR, ACD, SIP trunking, Call routing, Workforce Engagement Management (WEM) and Analytics.
• Proficiency in APIs, Web Services (RESTful, JSON, OAuth)
• Knowledge of scripting languages (JavaScript, Python, PowerShell) for automation.
• Good experience on Genesys Cloud CI/CD and DevOps.
• Experience in AWS, Azure, or other cloud platforms is a plus.

Essential Skills: Genesys Consultant
Desirable Skills: Genesys Cloud CX Solution Architect: This role will lead the design| development| and deployment of cloud-based contact center solutions using Genesys Cloud CX. The ideal candidate should have deep expertise in Genesys cloud architecture| integrations| and automations to optimize customer engagement strategies.
Keyword: ~Genesys| Solution architect| IVR| Python| Javascript| Powershell~
Skills: Avaya Aura~CTI Genesys